Our Setup and Ongoing Support Process

Control

At the end of the setup process, we give you full control of your website. You can make changes anytime, from anywhere.

We're always here to help and assist you. We understand that we must earn your business each and every month.


 

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We have streamlined the registration and setup process to have you using our services in a timely manner.

Registration

Our registration process is online. It's a simple process where we ask your name and company information. Then you choose the services you want. We'll be immediately notified and we'll begin the setup process.

Setup

We'll contact you and email you some checklists and forms, based on the services you have selected. These forms tell us the features you want, where you ship, how you calculate discounts and shipping costs, the email accounts you want, etc. We'll also discuss with you the pluses and minuses of your existing website and the design changes you want incorporated into your new site.

While you're working on the forms, we'll create an initial website design and copy existing content to the new site (while respecting any copyright issues of your existing website provider). We typically have the initial site designed within a few days. You'll then be able to review the new site and monitor the setup progress.

As part of the setup process, we'll walk you through our content management system and allow you to make some changes. We'll also create some test orders and guide you through processing the orders. Our goal is to make you feel comfortable with the administration of your website and e-commerce service. Our customers have found our administration pages easy-to-use, and a short orientation session is all that is typically needed to gain that confidence.

When you're happy with the new site, we'll point your domain name to it, and you're up and running.

Ongoing Support

Once your new site is live, you're in control and we play a supporting role. Don't worry, we're never more than a phone call or email away. We stand ready to help and assist you.

We don't publish standard support hours. As our customers can attest, we're there when you need us. We answer emails quickly, during normal business hours and after hours and on weekends. All our company extensions transfer to our cell phones, and we answer our phones at any time, if at all possible.

We regularly email newsletters as we add new features. We also maintain a discussion forum with a private area for our customers. You can also subscribe to our blog so you are informed of all the things going on at WineWeb.

Our servers are located in a professionally managed data center, which provides 24x7 network and infrastructure support. We understand the importance of infrastructure security, redundancy and controls. More details are available in the Data Center Infrastructure section of the Hosting Details page.


Become a part of the WineWeb family of wineries. Register for our services.